The First Nations Information Governance Centre

Mon, September 29, 2025

Systems Administrator

Internal and External Competition

Full-time, Permanent Position

Hybrid (Ottawa or Akwesasne Office) preferred or remotely in Canada

Salary range: $62,500 to $93,700

(dependent on qualifications and experience)

About FNIGC

The First Nations Information Governance Centre (FNIGC) is an independent, apolitical, and technical national non-profit First Nations organization that envisions that every First Nation will achieve data sovereignty in alignment with its distinct world view. With First Nations, FNIGC asserts data sovereignty and supports the development of information governance and management at the community level through regional and national partnerships, adhering to free, prior and informed consent, respecting nation-to-nation relationships, and recognizing the distinct customs of nations.

FNIGC is responsible for a wide range of work. In collaboration with regional partners, FNIGC supports First Nations communities by contributing to building information governance and data and statistical capacities at national, regional, and community levels, including the provision of credible and relevant information on First Nations and the development of First Nations-led infrastructure. FNIGC stewards data collected through national surveys, conducts research and analysis on the rapidly changing data landscape, engages in knowledge engagement, mobilization, translation, and dissemination activities, offers education and training, stewards and advances the First Nations principles of OCAP®, and coordinates the implementation of the national First Nations Data Governance Strategy.

Critically, FNIGC and its regional partners follow established protocols, policies, and procedures that are guided by a holistic cultural framework. Ultimately, FNIGC is a tool that First Nations can use to assert sovereignty over their information.

What we provide

The successful candidate will benefit from our flexible work hours, the possibility of hybrid/remote work, competitive compensation and benefits package, employee wellness programs, and generous paid time-off including cultural leave and ongoing professional development and career growth opportunities as applicable.

About the Role

This role is an exciting new position and does not relate to any existing FNIGC vacancy.

Reporting to the Senior Manager, IM/IT, the Systems Administrator’s role is to ensure the stability, integrity, and efficient operation of the in-house information systems of FNIGC, that support our core functions. This is achieved

by monitoring, supporting, and optimizing all networked software and associated FNIGC’s operating systems, with a strong emphasis on Microsoft 365 and Windows Server environments. This position will use effective communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems.

The Systems Administrator works fluidly across the infrastructure elements of security, storage, and virtualization to deliver new availability, capacity, services, and safeguards. This role includes supporting user needs, managing cloud and on-prem infrastructure, implementing security best practices, and participating in IT projects aligned with organizational goals.

Duties & Responsibilities

A. Requirements Definition

  1. Develops new system and application implementation plans, testing procedures to ensure operational reliability.
  2. Develops and coordinates project tasks and schedules to maximize benefits and minimize impacts on the organization.
  3. Assesses organizational technology needs and recommends appropriate solutions.
  4. Defines system and network requirements in collaboration with IM/IT team, users, and program leads.
  5. Evaluates and presents best options for hardware, software, and service providers.
  6. Contributes to IT policies and procedures, including those on cyber security.

B. Implementation and Maintenance

  1. Maintains Microsoft 365 services, including Exchange Online, SharePoint, Teams, Intune, and Azure AD.
  2. Maintains on-premises and virtualized Windows Server environments (Active Directory, DNS, DHCP, Group Policy, file/print services).
  3. Monitors and supports virtual servers (e.g., Hyper-V, VMware), ensuring performance, backups, and disaster recovery readiness.
  4. Manages and supports internal network infrastructure including firewalls, routers, switches, and Wi-Fi systems.
  5. Manages VPN infrastructure and remote connectivity, ensuring secure and reliable access for staff.
  6. Monitors, analyses, and improves system performance, uptime, and cybersecurity posture.
  7. Implements and maintains endpoint protection, patch management, and MFA solutions.
  8. Maintains documentation of systems, configurations, procedures, and change logs.
  9. Assists with IT projects such as infrastructure upgrades, migrations, and new tool deployments.
  10. Supports hardware lifecycle management and software licensing compliance.
  11. Implements information security protocols to demonstrate compliance with relevant privacy regulations and best practice in cybersecurity.
  12. Coordinates with external vendors and service providers as needed for implementation and maintenance of systems.

C. User Support

  1. Provides advanced remote desktop support to staff, including RDP session management and troubleshooting.
  2. Provides Tier 2/3 technical support and escalate issues as required.
  3. Acts as backup to the IT Administrator to triage and respond to service and incident tickets through the Service Desk.
  4. Supports onboarding and offboarding of staff from a technical perspective.
  5. Trains staff on best IT practices and tools as part of troubleshooting and solution implementation.
  6. Documents common issues and solutions to contribute to the IM/IT knowledge base.

Education and Experience

  1. A bachelor’s degree or College Diploma in a technical discipline or related post-secondary training and 3+ years of experience in a Systems Administrator or IT infrastructure role.
  2. Microsoft certifications (e.g., MS-102, AZ-104, SC-300) and/or network/security certifications (e.g., CompTIA Network+, CCNA) are an asset.
  3. Experience in PowerShell scripting and automation.
  4. Experience with backup solutions (e.g., Veeam), endpoint management, and monitoring tools.
  5. Experience managing virtual servers (e.g., Hyper-V, VMware).
  6. Experience with firewall administration, VPN setup, and network troubleshooting.
  7. Experienced in software installation and troubleshooting business applications including application servers, associated hardware, and databases.
  8. Experience in system setup, maintenance, troubleshooting, and user management.
  9. Experience in coordinating projects related to system upgrades, migrations, or new deployments.
  10. Experience in supporting users and translating technical language so it is more easily understood.
  11. Experience in responding to user requests for technology support, including troubleshooting hardware/software/network issues.
  12. First Nations lived experience is an asset.
  13. Experience working with First Nations and an understanding of First Nations issues will be considered an asset.
  14. English is the working language, although the ability to communicate effectively in any Indigenous language or French would also be an asset.

Application Information

We invite all qualified candidates who believe they are suited for the position to apply by sending their résumé and cover letter explaining why you’d be a great addition to the FNIGC team to [email protected] by October 27, 2025, or until the position is filled. We specifically encourage individuals with lived First Nations experience to apply, and such applicants are strongly encouraged to self-identify. FNIGC reserves the right to request current documentation or evidence to verify any claim of First Nation citizenship / membership / descent. Should it be determined that any background information provided be misleading, inaccurate or incorrect, FNIGC reserves the right to discontinue the consideration of your application.

FNIGC is committed to providing an inclusive and accessible workplace environment. Should you require accommodation through any stage of the recruitment process, please let us know. We further confirm that FNIGC does not use any Artificial Intelligence (AI) in our screening, recruitment, or selection processes.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

To learn more about other FNIGC career opportunities please visit www.fnigc.ca